Discover the latest Forfusion news and industry insights

Read about the benefits of a wireless only office and discover how to plan and design a wireless (Wi-Fi) set-up.

Forfusion enhances its MSP capabilities through a new partnership with Evolving Networks.

Customer Experience vs Customer Success: What's the difference and why are they so important?

Customer experience management (CEM or CXM) is the high-level term used to provide a view of a customer's journey and interactions with a supplier organisation. This can be the purchasing process from pre-sales to implementation and then into day two support which is especially important when a Managed Service Provider (MSP) is providing a managed service for a contracted period.

Forfusion partners with cloud contact centre specialist Brightcloud group to help companies with their journey to cloud

At Forfusion, we’ve been talking about working smarter. We’ve been having discussions for a long time about flexible and remote working, managing people remotely and leading when not physically present. So have a lot of people.

Joining Forfusion in 2015, Business Support Executive Fiona Inglis has experienced a lot of change over the past five years; Not only for the business, but from a personal perspective too.

Here at Forfusion, we’re always looking at how new technology can help businesses improve their efficiency and productivity in the digital workplace. It’s how we help them stay competitive in a fast-paced industry. With 2020 just beginning, we decided to explore some of the exciting new trends that we can expect throughout the year.

Held in Orlando, Florida, the 2020 Citrix Summit is the premier event in the partner community calendar. Spanning three days, the event covers current trends, key upcoming topics and the future of work to help clients succeed.

David McDonnell joined Forfusion as a Senior Engineer in May 2019 and is responsible for network installation, as well as providing both pre-sale and engineering support, for our varied client base. Below, he discusses the Forfusion culture, projects he’s worked on and places he’s visited as part of the company.