Forfusion partners with cloud contact centre specialist BrightCloud Group

Forfusion is pleased to announce its strategic partnership with BrightCloud Group. This partnership brings together two innovative companies, focusing on empowering enterprises to plan for the future and mitigate risk through secure collaboration in the cloud, optimising business performance through the application of market-leading technologies.

Forfusion team members are experts in digital transformation with highly skilled engineers and consultants, accredited with specialisations covering collaboration, intelligent workspace, enterprise networking, data centre and cloud, underpinned with workplace security. BrightCloud Group brings to the strategic partnership specialist skills, with proven Customer Experience (CX) and Contact Centre solutions (CC), spanning multiple sectors, and vertical markets.

“Partnering with BrightCloud Group means we’re able to give our customers choice, supporting the inevitable migration to cloud, in a secure easy to manage way. Cloud has suddenly been brought to the forefront for many organisations, and across every technology pillar, with businesses working from anywhere since spring last year. Many customers will continue to leverage the cloud, some in hybrid form,” comments Steven Forrest, Forfusion CEO. “We believe that our strategic alliance will truly benefit customers by accelerating their journey to the cloud at a pace that algins with their needs”.

Alex Morrison, BrightCloud Group CEO comments: “BrightCloud Group and Forfusion have an incredible like-minded approach, ranging from business mind-set to our vision of enabling organisations to achieve a friction-free, future-facing, secure and reliable digital journey. Our specialism in Customer Experience and Contact Centre and our Cisco Webex Contact Center Accreditation, means we are at the heart of the very current conversations around cloud migration and are able to drive those strategies that take customers to a cloud future. Our BCSquared Cloud Platform, built around the Webex portfolio means we are able to do that now”.

Planning for the future - Forfusion and BrightCloud Group are currently offering consultative cloud migration solutions focusing on a hybrid and cloud managed Cisco Webex Contact Center Solution that can fully integrate with Microsoft Teams and other conferencing platforms.

Forfusion holds an innovation award for designing, deploying and supporting, secure, software-defined networks and data centres, specialising in hybrid and public cloud integration, supported by BrightCloud Group the leading specialist in the contact centre industry, designing, deploying and supporting innovative world-class contact centres for clients across Europe.

For more information please visit: www.forfusion.com or brightcloudgroup.global.