Sales Support Executive

At Forfusion we take pride in delivering world class project delivery and IT Managed Services as Cisco Experts, to our client base.

We’re looking for a positive, enthusiastic and resourceful individual to join our Commercial Services team as the Sales Support Executive.

There’s never been a more exciting time for us, and we’re looking for like-minded, ambitious individuals who can help us build our business on this exciting journey.


What is involved in this role?

As a Sales Support Executive you focus on assisting the company’s commercial services functions. You’re resourceful, goal-oriented and possess deep knowledge of distribution and vendor ordering processes. You have exception organisation skills, a great eye for detail and you’re a tenacious professional, dedicated to supporting all aspects supporting the sales function.

You report to the Head of Sales.

Responsibilities

·       Focus on providing commercial services support for both new and existing opportunities with mid-market and enterprise customers.

·       Meet or exceed individual and team quarterly key performance indicators (KPIs), in line with company-wide strategic objectives.

·       Provide excellent customer experience by maintaining high standards, ensuring proper use of a customer-centric approach and representing the values of Forfusion at all times.

·       Ensure Cisco and technology partners' quotes generation is completed accurately and on time

·       Understand and implement compliance with vendor incentives and rebate programs to maximise company profit and remain competitive in the marketplace.

·       Engage with back-office, operations and procurement to ensure systems, processes and procedures are as robust and as streamlined as possible.

·       Engage with distribution and technology partners to ensure timely turnaround of quotations and to effectively manage customer expectations.

·       Excellent customer communications to provide the best experience and support Senior Account Managers and Business Development Managers in the development of opportunities.

Keep CRM and all related systems up to date with activities, tasks, and opportunities to ensure information is available for reporting purposes and for management and peers access.

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Requirements

Who will succeed in this role?

·       Excellent spoken and written English, able to clearly articulate ideas, issues and updates to customers and peers alike.

·       Meticulous attention to detail and due diligence in all aspects of working engagements, including adherence to company-wide processes and procedures.

·       Well organised, able to prioritise multiple work streams and has the common sense to escalate when workloads may pose a risk to customer engagements and opportunities.

·       Demonstrate a clear ability to listen and take in new information, able to interpret instructions from peers and management to ensure work streams are carried out successfully.

·       Able to work well under pressure, doesn't get flustered and has a clear understanding of their own abilities.

·       Able to think for yourself and challenge peers and customers when required to ensure the correct business outcomes.

·       Strong communications skills and stakeholders relationships.

·       Solid understanding of vendor and distribution ordering tools and processes.

·       Customer-service oriented with a strong problem-solving attitude.

Proficiency in Microsoft Office and CRM software as well as other back-office systems that are required to support and facilitate the end-to-end sales and marketing process.

Experience

·       2+ years achieving or exceeding individual targets working in a sales support role.

·       2+ years undertaking tasks support Senior Account Managers. Managing run-rate business, creating basic bill of materials and applying incentives programmes.

·       Knowledge of Cisco quoting tool (Cisco Commercial Workspace). 

·       Experience working with Distributors like TD Synnex, Comstor or Ingram Micro.

   Exceptional Customer Service capability.

·       Strong relationship management experience; ability to interact with people at all levels of the business with the confidence to influence and negotiate, including with customers.

·       Desired familiarity with Cisco technologies and services around networking, security, data centre and collaboration.

Desirable Industry Certifications

·    Higher National Diploma (or equivalent)

Bachelors Degree (2:1 minimum in relevant subject)

Benefits

You are looking for advancement and investment in you. You want to progress with clear milestones which are 100% within your control. When you're stuck, you have the humility to ask for help and feel no shame in doing so. You want to be trained, coached, mentored, challenged and stretched. You relish a different culture that affords you flexibility, sensible work/life integration and the chance to be an integral part of a winning team.
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Benefits

• Flexible working
  
• Sick pay insurance
  
• Life insurance
  
• Private medical insurance
  
• Matched pension contributions to 8%
  
• Gym membership
  

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