Profile
Areas of responsibility within Forfusion
My responsibilities as Chief Operating Officer involve managing the implementation of defined strategies alongside overseeing the day to day running of Forfusion. This requires ensuring an efficient end to end process in order to achieve consistent, profitable delivery of services, whilst maintaining an empowered and happy team.
Industry experience
I ventured into the technology sector 11 years ago, quickly obtaining an understanding of and strong relationships within the Cisco supply chain via UK distribution partners. During the early years of Forfusion, this allowed for key relationships to be formed alongside the building of a stable, process driven foundation for growth.
More recently, I have been responsible for the overall scoping, implementation and adoption of a single vendor eco-system, automating processes and increasing efficiencies across CRM, finance / back-office, PMO and Contracts. Although we are currently in early adoption phase, this will transform the scalability and intelligence of the Forfusion operation over the coming months and years.
Background
Following further education studying Design and Engineering, I applied this knowledge to the Telecoms Industry. I progressed through various companies in roles from design office to PMO and ultimately Programme Manager for a national rollout of cross-carrier mast installations and upgrades. I worked closely with TIER2 management teams, where I gained knowledge of well-executed processes, the understanding of commercial implication, customer relations and the importance of a strong, well-engaged team.
I left Telecoms to start an online company that provided a trading platform/portal that allowed for smaller suppliers to join forces in order to jointly fulfil larger order requests. This provided education on the provisioning and running of a limited company, the world of Cisco Networking, and the importance of cash flow and ledgering.
Favourite quote
“Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.”
- Steve Jobs
I really like the Apple design ethos of creating desirable, high-end objects that are simple to use. The amount of time and collaborative effort required to achieve simplicity is often undervalued; but if you are going to invest your energy into any project, you should always aim for the output to be something that others aspire to.
Other interests
Outside of work, I enjoy most forms of sport and am motivated by competition and challenge days. I also love troubleshooting and fixing anything mechanical, albeit that I don’t get much time nowadays to indulge. My ongoing (9 years!) project is a C20XE engined 1972 Mini 1275GT, that is currently looking very sad in the garage!
