Zoom

Zoom's solutions perfectly complement Forfusion's expertise in deploying best of breed collaboration and contact centre systems. Their call recording is a robust, scalable, easy to use solution that fulfils your service challenges and compliance obligations. Their quality management module helps you implement a systematic quality assurance program, guiding your team leaders to conduct productive, efficient and regular evaluations. Finally, Zoom's comprehensive reporting and analytics capabilities provide powerful tools to optimise your CX and drive customer retention.